Licensing and supervision
Confirm collectors are certified, background-checked, and supported by clinical leadership with documented escalation paths for difficult collections.
Geographic coverage and SLAs
Ask about average response times, weekend availability, and how reroutes are handled when a collector is delayed. SLAs should match your patient or employee population.
Reporting and integrations
Determine whether the vendor supports your lab partners, EMR interfaces, and employer reporting needs without manual spreadsheet workarounds.
